Job Purpose

This role involves managing a specialist caseload of pain‑related injury claims, using strong technical knowledge and independent case‑handling skills. You will proactively lead cases, identify key issues early, set strategy, and progress matters in line with the Serious Injury Guide and Rehabilitation Code where appropriate.

Exceptional client care is essential. You will provide clear communication, manage expectations professionally, and support clients through complex or sensitive matters with confidence and empathy.

You will also contribute to developing junior colleagues by offering guidance, reviewing work, and sharing best practice across the team.

The role requires strong drafting skills, excellent time management, and the ability to work accurately under pressure. You will be expected to progress cases efficiently, meet KPIs, and contribute positively to the overall performance of the team.

Key Responsibilities

Proactively manage a specialist caseload of Intermediate Track and Multi‑Track motor claims, ensuring all heads of loss are fully explored and evidenced to secure the best outcomes for clients.
Work towards targets for profit costs, progression, settlements, and client satisfaction, demonstrating strong commercial awareness.
Carry out domiciliary visits where required, handling sensitive discussions with professionalism and care.
Demonstrate empathy in all client interactions, identifying vulnerabilities early and adapting your approach accordingly.
Record vulnerabilities clearly and escalate any concerns about client capacity to your manager.
Gather and assess medical evidence and expert reports in line with departmental processes and approved providers.
Liaise with medical experts and maintain continuous risk assessment throughout each case, escalating concerns about prospects where needed.
Complete due diligence at key stages, ensuring clients understand fraud risks and issues relating to fundamental dishonesty.
Support colleagues with file reviews or case transfers
Instruct Counsel, attend conferences and hearings, and provide clear, accurate instructions to all stakeholders.
Manage your workload effectively, prioritising schedule entries, court directions and performance targets.
Report any mistakes promptly to support early resolution.
Maintain regular, proactive communication with clients, insurers and stakeholders through calls, video meetings and face‑to‑face contact.
Support PR activities where appropriate, including blogs, vlogs or social media content.
Ensure accurate completion and timely issue of retainer documents, fee estimates and annual updates.
Request and review client documentation promptly, using only approved experts and Counsel unless authorised otherwise.
Scrutinise evidence carefully, identifying inconsistencies and cross‑referencing Claimant and
Defendant positions to shape case strategy.
Discuss liability and quantum offers with clients promptly, using telephone contact to maintain strong rapport.
Manage daily post and emails efficiently, addressing urgent matters immediately.
Assist with internal reporting, projections or data tasks when required.
Act as an authorised person when requested.

Experience & Knowledge

Qualified Solicitor, CILEX Lawyer, or experienced personal injury file handler capable of independently managing a full and varied caseload.
Proven ability to run claimant personal injury matters, confidently navigating complex issues and progressing cases proactively.
Strong experience with MOJ and Intermediate Track claims, with a genuine interest in developing further within a specialist pain‑related area.
Excellent understanding of the Civil Procedure Rules (CPR), relevant legislation and case law, and the ability to apply these effectively when progressing claims.
Awareness of the Intermediate Track Fixed Fee regime introduced in October 2023, with the ability to adapt practices accordingly.
Outstanding client care and analytical skills, providing clear, concise and commercially sound written and verbal advice.
Strong communication and relationship‑building skills, enabling effective liaison with medical experts, investigators, Counsel and other external stakeholders.
Proficient IT skills, including experience with Visualfiles (or a similar case management system) and confident use of MS Office.
Highly organised and calm under pressure, able to prioritise effectively, work methodically and respond flexibly to challenges.
Collaborative team player, willing to support colleagues and contribute to shared team goals.
Positive approach to ongoing learning and professional development, with a desire to broaden knowledge and skills.
Empathetic, patient and client‑focused, ensuring all interactions are delivered with professionalism and care.

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all. 

Due to the high volume of applications we receive for certain roles, we may close vacancies earlier than the advertised date. We therefore encourage you to submit your application as soon as possible.

About us

Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years.

We’ve grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations.

We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support.

As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best.

We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow.

No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential.

Benefits

Minimum 25 days’ holiday plus bank holidays
Hybrid working model
2 x Volunteering days
Matched Giving
Medicash cash plan
My Medicash App
Life Assurance Scheme (4 x salary) 
Pension scheme 
Active network of Wellbeing Champions
Training and development opportunities 
Funded social events
Dress for your day policy